THE TILE SOURCE

UK's largest tile distributor improves customer service

THE TILE SOURCE is part of the Hampshire Tile Warehouse group of companies that specialises in the distribution of ceramic wall and floor tiles, natural stone and specialist tiling products across the south of England and London to specialist tile, kitchen and bathroom shops, housing developers and tilers. With tile showrooms and trade counters in Brighton, Southampton, Hedge End, Aldershot and Brentford, eighty staff and 16 delivery vehicles the company is one of the largest tile distributors in the country. The TILE SOURCE fleet is made up of 20 vehicles from 25 tonne Mercedes Ategos with HIAB lifts, 7.5 tonne and Sprinters ...

... The company's customer delivery drivers have the award winning satellite navigation from TomTom, which gets them quickly and easily through traffic, allowing them to provide accurate estimated times of arrival to their customers. This offers an improved customer service, and they are also able to check historically via the audit trail to confirm the details of the drivers journey. Benefits to the company are that they are able to reduce mileage and fuel costs significantly. The tracking allows them to pinpoint vehicles that have broken down, and quickly get a replacement vehicle out to them. They are also able to use the TomTom WEBFLEET reports to validate timesheets. By automatically attaching the customer address to the order, the dispatch operator is able to save a lot of time and work and avoid misunderstandings and misallocations ...

THE TILE SOURCE (English, PDF, 225 KB)